Return & Exchange Policy

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Return & Exchange Policy

We want you to love your ride. If something isn’t right, we’ll do our best to make it right.

Parts & Accessories

Parts and accessories may be returned within 30 days of purchase for a full refund to your original payment method, provided the following conditions are met:

• The item is unused and in its original condition
• Original packaging and tags are intact
• You have your receipt or proof of purchase

After 30 days, all parts and accessories sales are final.

Stocked Bikes

Bikes we carry in the shop may be returned within 48 hours of purchase to ensure satisfaction with size, provided the bike is returned in new condition. That means:

• No detectable wear, scratches, or damage
• All original components included
• Receipt or proof of purchase in hand

We take care to make sure you’re matched with the right bike before you roll out the door. We’re always happy to help you find a better fit.

Used Bikes

All pre-owned bikes are sold as-is in tuned-up condition. If for some reason your new-to-you bike is having mechanical issues, bring it back within 7 days and we will make necessary repairs at no charge, provided that the bike is in the same condition as when it was sold. Used bikes are not eligible for a cash refund, but we will offer a store credit within 7 days of purchase.

Special Orders

Special order bikes are ordered specifically for you, so we’re unable to offer a cash refund. However, if something isn’t working out, we’ll gladly issue store credit within 48 hours of pickup provided the item is unused and in its original condition. Store credit never expires and can be used on anything in the shop.

Returns of non-bike special orders (for items that we normally do not stock) may be subject to a restocking fee of up to 20% plus actual freight costs incurred.

Helmets & Final Sale Items

For safety reasons, all helmet sales are final. Once a helmet leaves the shop, we cannot resell it — even if it has never been worn.

The following items are also final sale:

• Helmets of any kind
• Special ordered items
• Items marked as clearance or final sale at time of purchase

Defective Items & Warranty

Sutton Bike Works stands behind everything we sell. If a product turns out to be defective or fails under normal use, we will work with you to make it right — whether that means a replacement, repair, or facilitating a manufacturer warranty claim. Please bring defective items back to the shop as soon as possible. Warranty timelines vary by brand and product, and we will be upfront with you about what is covered.

Labor & Service

All labor and service charges are non-refundable. If you are not satisfied with a repair, please come back in and talk to us — we take our work seriously and want to make sure your bike is running the way it should.